User Insight

Usable Solutions helps you really get to know your users and understand what your product or service should be doing.

We help you to define your users’ information, product, and service needs, letting you see past the feature hype to focus your development resources on what really matters. Our services provide the insight needed to generate:

  • User and product requirements
  • New product ideas
  • Opportunities for redesign improvements
  • Use cases
  • User personas

Our user insight techniques encompass those that allow us to observe users in their natural context and those for use in more controlled environments. They include:

  • Ethnographic Research (in-home, in-store, and at work)
  • Contextual Interviews
  • One-on-one (traditional) in-depth interviews
  • Task Analysis

Not sure which technique is right for your company’s needs? Contact us and we would be happy to work with you to develop an appropriate usability study strategy.

Learn about our other service offerings:

Usability Evaluation
Interaction Design

 

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